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Title: The 4 P's For Creating Loyal Customers
Running time: 3:52
Description: It's easy to make the mistake of assuming that customer service is all about happy employees delivering smiling service. Friendly service is absolutely a requirement, but that alone isn't enough. People are just one of the Ps required. This program details the building blocks and the mortar that holds them together-four Ps that are essential for supermarkets to drive customer satisfaction.
Overall Rating: 1

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