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Title: Feedback: Surveys: Planning
Running time: 12:22
Description: Welcome to our series on using feedback to improve your business. This is the first of a mini-cluster of programs all focused on surveying. We're going to start today talking about planning. You've seen a lot of different ways to get feedback. Right now we're going to really focus on one of the most common, which is how to create a survey that gets you reliable and actionable results.
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