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Title: Feedback: Surveys: Satisfaction Items
Running time: 6:26
Description: Welcome to our continuing series on using feedback to improve your business and our little mini-series on surveys. This program talks about satisfaction items. There are a lot of decisions that have to be made in getting a survey that is reliable and accurate. So if you haven't seen the first program in this mini-series, we suggest you go back and look at that first one, then take a look at this one and we'll keep building this idea of a reliable survey.
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