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Title: Feedback: Surveys: Writing Statements
Running time: 6:30
Description: Welcome to our continuing series on using feedback to improve your business. We're in program four of our mini-series on surveys. If you haven't seen the other programs, we recommend you look at these in order, because we are very carefully building the logic on how to create a reliable, repeatable, valid survey. We looked at scoring in the last program, now it's time to write the individual line items that we're going to have scored.
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