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Title: Criteria for Performance Excellence
Running time: 8:20
Description: The shelves are full of business books touting the answer for business success today. Yet the most proven criteria for success is available free from the U.S. National Institute of Standards, and is a must-have for every manager. This program introduces the Baldrige National Quality Program's Criteria for Performance Excellence, which will provide the backbone for many of the programs in this section. It's your first stop in improving your leadership skills.
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