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Title: Conflict Management: Special Situations
Running time: 5:36
Description: Sometimes you can apply the conflict management process perfectly, and the other person still won't calm down. Sometimes the other person can begin to cross the line between being upset versus being angry, abusive, or threatening. In this final program of a four-part series on Conflict Management, you will learn how and where to get help when the situation goes beyond your ability to resolve it, or when the other person steps over the line verbally.
Overall Rating: -1

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